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标题:罗氏诊断产品(上海)有限公司
flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:30 资料 个人空间 短消息  加为好友 
罗氏诊断产品(上海)有限公司

To improve customer care and increase customer satisfaction, Roche’s Diagnostics is establishing Applied Science Application Support Center (ASC) in Shanghai, PRC. The Center will support Roche research customers across whole Asia Pacific on technical inquiries and troubleshooting Roche products to offer fast, high quality and standardized service. Our first priority is to satisfy customers.

At Roche, you can explore new territories aligning business needs with your interests. You are in charge of your career and you can pursue career across functions and geographies. We provide growth and training opportunities to all employees, who are willing to influence their own development inside Roche.

We are looking for highly qualified candidates for the following positions: (Working location: Shanghai, PRC)
公司地址:上海市淮海中路1045号淮海国际广场12楼
邮政编码:200031
联系人:人力资源部
电话:
传真:
EMAIL:china.diagnostics@roche.com
网站:cuturl('www.roche-diagnostics.cn')

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flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:31 资料 个人空间 短消息  加为好友 
Account Executive(Shenyang)
发布日期:2009-9-3
工作地点: 沈阳  
招聘人数: 1
联系人:人力资源部
电话:
EMAIL:china.diagnostics@roche.com

Job Summary :
Responsible for account management and achieve assigned business quota.

Main Tasks & Responsibilities :
1. Actively promote and sell Roche Applied Science products and services offered by the company to the customers (end users) as well as to solve application / product problems promptly and completely and assist Business Area to achieve overall its monthly and yearly sales target and objectives
2. Deliver product and system training to the customers (distributors and end-customers) and to help in new product launch Coordinate instrument installation with Service Engineer and conduct application training for end users after installation of instruments
3. Keep good and up to date customer base and pay periodic visits to Key Accounts for delivering product information and getting user feedbacks on our products and services
4. Work closely with Marketing and Customer Service Support team to ensure customer satisfaction Assimilate up-to-date product information a timely manner to those concerned
5. Other projects or tasks assigned by line manager
6. Conduct business in full compliance to Behavior in Business and Behavior in Competition

Basic Requirements of the Job:
Master degree or higher in molecular biology or other life science disciplines or equivalent.
Good track record for working in a MNC company for two or more years, with related work experience in sales & application support.
The ability to effectively work within a diverse environment, develop new customers while maintaining all existing accounts, deliver effective application service.专业知识
The ability to effectively communicate both verbally and in writing.
The ability to deliver effective application training.
The ability to effectively work within a diverse environment.
The ability to develop new customers while maintaining all existing accounts.
The ability to deliver effective customer service.
Must possess the ability to effectively promote, convince, and introduce new products to customers.
Strong analytical capability for identify key account and territories.

顶部
flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:34 资料 个人空间 短消息  加为好友 
E-Telemarketing Specialist-Applied Science(Shanghai)
发布日期:2009-9-3
工作地点: 上海  
招聘人数: 1
联系人:人力资源部
电话:
EMAIL:china.diagnostics@roche.com

Job Summary :
The purpose of this position is to provide a timely, effective, and efficient means, within RAS, to follow up campaign leads verification, promote focus Reagent products and drive incremental business opportunities within China/HK/Taiwan. This telephone-based account management will assist in meeting Telemarketing Center’s short and mid term goals by focusing on achievement of campaign KPI, revenue generation, and process improvement. This position will incorporate quality, ethics, good promotional practices, and compliance in daily actions and processes.

Main Tasks & Responsibilities :
1.Responsible for achieving campaign KPI on telemarketing and follow-up action and maintenance the accuracy of campaign contact list
2.ork independently and in collaboration with field-based team members and center team members to positively impact short and long-term business objectives and the achievement of regional sales goals.
3.Effectively plan and efficiently perform administrative activities which utilize tools and systems to support the management of regional account base responsibilities.
4.Identify and accommodate customers proposals, details, suggestions; evaluate these independently and where appropriate, forward(field-based counterparts, Telemarketing Manager) in order to improve company services, products and processes.

Basic Requirements of the Job :
1. 4 -year Bachelor degree on BS/BA and/or business degrees.
2. 2+ years of total work experience in the life science or research field will be preferred or equivalent of 2+ years of sales and/or customer relationship experience.
3. With knowledge of general business skills, product and competition and “technical know-how skill”, such as strategic selling skills, customer relationship skills, communication skills and proficiency with CRM tool.
4. Familiar with phone selling skill and with 1+ year experience on Telesales will be preferred.
5. Excellent communication skills in speaking and written media, both in Chinese & English ( or Cantonese and English )
6. Information analysis skills
7. Leading by example and Transparency
8. Customer orientation
9. Actively drive solutions and passion to succeed and win
10. Accountability for Results
11. Think and Act Across Borders
12. Teamwork skills

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flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:34 资料 个人空间 短消息  加为好友 
APAC Applied Science Application Support Consultant
发布日期:2009-9-3
工作地点: 上海  
招聘人数: 2
联系人:人力资源部
电话:
EMAIL:china.diagnostics@roche.com

(2 positions: 2 Korean native speakers.)

Job Summary :
Delivers high-level applications, technical & product support to external and internal customers for the RAS product portfolio. Provides assistance and service in troubleshooting reagents, instruments and software provided by Roche Applied Science. Develops troubleshooting schemes and creates internal communications documenting processes and procedures. Designs, develops and conducts introductory and advanced training programs to internal and external customers. Drives process improvements through involvement with in-house, field, and regional projects. Facilitates customers buying decisions and communicates sales leads.

Main Tasks & Responsibilities:
1.Technical customers support and service for the RAS product portfolio
  • Retains and establishes customer loyalty by answering inquiries about the scientific characteristics of our products, and by providing advice/troubleshooting on improving applications results.
  • Creates partnership with new and existing customers and delivers service satisfaction.
  • Independently utilizes information and internal resources to aid in the resolution of customer technical issues.
  • Synthesizes answers to inquiries based on research, literature and laboratory experimentation.
  • Constantly maintains and increases call handling quality by utilizing knowledge and refining communication skills

2.Troubleshooting schemes and internal communications documenting processes and procedures
  • Tracks, designs and documents technical solutions to maintain and increase technical knowledge of RAS products and applications.
  • Comply to business requirements regarding the documentation of customers inquiries in order to achieve a satisfied data base
  • Provides feedback on customers and open cases to colleagues in the countries

3.Product trainings to internal and external customers
  • Plans and schedules RAS-intern product trainings and education on current applications to customers.
  • Conducts these product trainings informative and didactically professional.

4.Driving process improvements
  • Takes ownership and drives improvement of major technical support and training processes.
  • Funnels market intelligence, quality improvement and process improvement and facilitates to management
  • Participates and contributes in technical support and training, and sales and/or marketing projects

5.Contribute in increasing sales revenue
  • Facilitates customers buying decisions through consultancy with profound application and market knowledge
  • Suggests additional sales opportunities and leads to field service based on the nature of customer research
  • Gathers information on new trends, new discoveries, competitive intelligence and develops application based argumentation to support development of sales and marketing strategies
  • Acts as an additional information resource and facilitates knowledge to support the RAS product and marketing teams in meeting sales and marketing plans


Main Requirements:
1.Min MS degree in life science
2.3-5 years laboratory experience in research laboratory focusing on Molecular Biology or PhD on Molecular Biology with 1-2 years post doc work
3.Experiences in customer service/ support is highly desirable
4.Previous operation of Roche Applied Science instruments and reagents highly desirable
5. Strong technical knowledge and significant laboratory and scientific background in Molecular Biology
6.First author on a peer-reviewed publication in English
7.Profound knowledge of Life Science field ie. Roche Applied Science, good understanding of customers, applications and other needs, competitive products
8.Skills in development of training contents, workflows and processes, experience in presenting technical materials in written and verbal form
9.Excellent communication capabilities in complex , cross functional environment and externally
10.Results and impact oriented. Desire and ability to challenge the status quo and complacency.
11.Strong problem solving and troubleshooting skills
12.The ability to effectively work within a diverse environment, in a high stress-demanding environment and adapt to change upon needs.
13.Strong organizational skills
14.Computer and technical skills sufficient to operate Microsoft Office, CRM software, databases
15.Excellent communication skills in speaking and written media in Korean and Mandarin as native

For more details, please visit cuturl('http://careers.roche.com/china')
Email: china.diagnostics@roche.com
Company Address:
12/F, Huaihai Plaza, No. 1045, Central Huaihai Road, Shanghai 200031, PRC

顶部
flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:34 资料 个人空间 短消息  加为好友 
Account Executive ( GS) - Applied Science(Beijing )
发布日期:2009-9-3
工作地点: 北京  
招聘人数: 1
联系人:人力资源部
电话:
EMAIL:china.diagnostics@roche.com

Job Summary :
Responsible for account management and achieve assigned business quota.

Main Tasks & Responsibilities :
1. Actively promote and sell Roche Applied Science products and services offered by the company to the customers (end users) as well as to solve application / product problems promptly and completely and assist Business Area to achieve overall its monthly and yearly sales target and objectives
2. Deliver product and system training to the customers (distributors and end-customers) and to help in new product launch
3. Coordinate instrument installation with Service Engineer and conduct application training for end users after installation of instruments
4. Keep good and up to date customer base and pay periodic visits to Key Accounts for delivering product information and getting user feedbacks on our products and services
5. Work closely with Marketing and Customer Service Support team to ensure customer satisfaction
6. Assimilate up-to-date product information a timely manner to those concerned

Basic Requirements of the Job :
1. Bachalor degree or higher in molecular biology or other life science disciplines or equivalent.
2. Good track record for working in a MNC company for two or more years, with related work experience in sales & application support.
3. The ability to effectively work within a diverse environment, develop new customers while maintaining all existing accounts, deliver effective application service.
4. The ability to effectively communicate both verbally and in writing.
5. The ability to deliver effective application training.
6. The ability to effectively work within a diverse environment.
7. The ability to develop new customers while maintaining all existing accounts. 8. The ability to deliver effective customer service.
9. Must possess the ability to effectively promote, convince, and introduce new products to customers.
10. Strong analytical capability for identify key account and territories.

顶部
flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:34 资料 个人空间 短消息  加为好友 
Account Executive ( GS) - Applied Science(Guangzhou)
发布日期:2009-9-3
工作地点: 广州  
招聘人数: 1
联系人:人力资源部
电话:
EMAIL:china.diagnostics@roche.com

Job Summary :
Responsible for account management and achieve assigned business quota.

Main Tasks & Responsibilities :
1. Actively promote and sell Roche Applied Science products and services offered by the company to the customers (end users) as well as to solve application / product problems promptly and completely and assist Business Area to achieve overall its monthly and yearly sales target and objectives
2. Deliver product and system training to the customers (distributors and end-customers) and to help in new product launch
3. Coordinate instrument installation with Service Engineer and conduct application training for end users after installation of instruments
4. Keep good and up to date customer base and pay periodic visits to Key Accounts for delivering product information and getting user feedbacks on our products and services
5. Work closely with Marketing and Customer Service Support team to ensure customer satisfaction
6. Assimilate up-to-date product information a timely manner to those concerned

Basic Requirements of the Job :
1. Bachalor degree or higher in molecular biology or other life science disciplines or equivalent.
2. Good track record for working in a MNC company for two or more years, with related work experience in sales & application support.
3. The ability to effectively work within a diverse environment, develop new customers while maintaining all existing accounts, deliver effective application service.
4. The ability to effectively communicate both verbally and in writing.
5. The ability to deliver effective application training.
6. The ability to effectively work within a diverse environment.
7. The ability to develop new customers while maintaining all existing accounts.
8. The ability to deliver effective customer service.
9. Must possess the ability to effectively promote, convince, and introduce new products to customers.
10. Strong analytical capability for identify key account and territories.

顶部
flyingwings
二星
Rank: 7Rank: 7Rank: 7



UID 435
精华 2
积分 7276
帖子 10255
信誉分 112
可用分 11808
专家分 63
阅读权限 255
注册 2007-10-16
状态 离线
 
发表于 2009-9-4 09:35 资料 个人空间 短消息  加为好友 
Account Executive - Molecular Diagnostics(Wuhan)
发布日期:2009-9-3
工作地点: 武汉  
招聘人数: 1
联系人:人力资源部
电话:
EMAIL:china.diagnostics@roche.com

Job Summary :
Responsible for account management and achieve assigned business quota.

Main Tasks & Responsibilities :
1. Actively promote and sell Roche Applied Science products and services offered by the company to the customers (end users) as well as to solve application / product problems promptly and completely and assist Business Area to achieve overall its monthly and yearly sales target and objectives
2. Deliver product and system training to the customers (distributors and end-customers) and to help in new product launch
3. Coordinate instrument installation with Service Engineer and conduct application training for end users after installation of instruments
4. Keep good and up to date customer base and pay periodic visits to Key Accounts for delivering product information and getting user feedbacks on our products and services
5. Work closely with Marketing and Customer Service Support team to ensure customer satisfaction
6. Assimilate up-to-date product information a timely manner to those concerned

Basic Requirements of the Job :
1. Bachalor degree or higher in molecular biology or other life science disciplines or equivalent.
2. Good track record for working in a MNC company for two or more years, with related work experience in sales & application support.
3. The ability to effectively work within a diverse environment, develop new customers while maintaining all existing accounts, deliver effective application service.
4. The ability to effectively communicate both verbally and in writing.
5. The ability to deliver effective application training.
6. The ability to effectively work within a diverse environment.
7. The ability to develop new customers while maintaining all existing accounts.
8. The ability to deliver effective customer service.
9. Must possess the ability to effectively promote, convince, and introduce new products to customers.
10. Strong analytical capability for identify key account and territories.

顶部
 



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