服务科学，世界领先－－赛默飞世尔科技
赛默飞世尔科技（Thermo Fisher Scientific, 原热电公司）是全球科学服务领域的领导者。
公司年销售额超过100亿美元，拥有员工约 33,000人，在全球范围内服务超过350,000家客户。我们的主要客户类型包括：医药和生物公司，医院和临床诊断实验室，大学、科研院所和政府机构，以及环境与工业过程控制装备制造商等，为科学研究、分析、发明和医疗诊断提供全套的产品、服务和解决方案。
我们借助于Thermo Scientific和Fisher Scientific这两个旗舰品牌，帮助客户解决在分析化学领域从常规的测试到复杂的研发项目中所遇到的各种挑战。Thermo Scientific能够为客户提供一整套包括高端分析仪器、实验室装备、软件、服务、耗材和试剂在内的实验室综合解决方案。Fisher Scientific为卫生保健，科学研究，以及安全和教育领域的客户提供一系列的实验室装备、化学药品以及其他用品和服务。

如果您对下面职位有兴趣，请将您的简历发至 resumes.cn@thermofisher.com

[ 本帖最后由 SH100650 于 2009-4-23 14:25 编辑 ]

Job Title:   SID Sales Engineer
Organization:  Thermo Fisher Scientific (China)
Location: Shanghai, China
Reports To:  Sales Manager
Position Summary:  Grow SID business in China by achieving sales and marketing objectives and working with the post sales service team, marketing team and related factory team to achieve sales, revenue and customer satisfaction objectives for long term success and market share expansion.
.
Job Description:
1.        Responsible for all sales activities in the responsible territory or industry.
2.        Organize and participate marketing activities, such as seminars, workshop or demo as needed to generate sales leads and qualify them.
3.        Provide appropriate technical solutions and quotations to prospective customers to lead to successful closure of sales.
4.        Influences preparation and presents technical assistance, consultation and problem solving to customers as necessary
5.        Develop and maintain key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
6.        Manage customer satisfaction with all installed customers through effective coordination with Customer Support team.
7.        Gather sales and marketing data and submit weekly (Expense) and monthly reports (Won/Lost orders, Forecasts, Cold Call Activity, Lead Follow-up) on a timely basis.
8.        Participate QMI calls and timely report the market conditions that affect the business.  These conditions include knowledge of competition, their products, pricing, procedures and personnel
9.        Responsible for discount administration within assigned authorization.
10.        Arranges presentation schedule with customer base.
11.        Manages controllable expense budget within assigned territory.
12.        Has ultimate responsibility for account management in assigned territory.

Key Metrics:
1.        Sales quota
2.        Forecast (funnel report)
3.        Win / Lose report
4.        Expense budget
5.        Teamwork with service and other teams
6.        CAS
7.        On time and quality of QMI with factory
8.        Participation in PPI
.



Qualifications:
1.        BS degree or above in Chemistry, Analytical Chemistry or Physics, or equivalent required.  Appropriate experience will be considered in lieu of BS degree.
2.        1-3 years sales experience selling capital equipment, preferably in the analytical instrument market.  Appropriate experience in Applications or Customer Support will be considered in lieu of direct sales experience.
3.        Working knowledge of analytical instrument business. Fluency with personal computers is also required.
4.        Effective interpersonal and listening skills.
5.        Self motivated and result focused
6.        Good oral and written communication skills in both Chinese and English.
7.        Accurate forecasting ability.

Knowledge, Skills and Abilities necessary to perform essential functions
1. Knowledge
General Analytical Instrument product knowledge.
Specific industry experiences a definite asset.
Successfully manages subjective decision-making.
In-depth understanding of the professional selling process.
College degree or equivalent sales/business experience.
2. Skills
Clear, concise verbal communication.
Effective time utilization.
Flexibility and creativity.
Accurate sales forecasting abilities.
Effective interpersonal communicator.
Effective “listener”.
Customer focus.
3. Abilities
Positive image and mental outlook.
Goal oriented.
High level of integrity/credibility.
Willingness to accept constructive criticism/suggestions.
Open to positive change.
Willingness to travel.
Handles pressure/disappointment professionally.

Physical/Environmental requirements.  
Travel will be a mix of airline, rail or bus transportation. It will be necessary to lift and carry demonstration equipment and computers that can weigh up to 25 kg

Interaction with Other Employees (level of contact, purpose, and frequency)
1.        Direct Territory Sales Manager – frequently
2.        Related Factory marketing and order processing team – frequently
3.        Sales and support managers in other country SID commercial teams – as needed
4.        Service Managers – as needed.

Job Title:   SID Service Engineer
Organization:  SID, ThermoFisher Scientific (China)
Location: China
Reports To:  SID China Support Service Manager
Product: LC/MS

Position Summary:  Provide post sales customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.

Job Description:
1.        Work independently to service SID products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.
2.        Provide technical assistance, consultation and problem solving to customers as necessary.
3.        Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
4.        Ensuring customer satisfaction in all aspects of services provided.
5.        Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved.
6.        Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
7.        Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
8.        Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers.
9.        Actively participate PPI projects to improve work quality and effectiveness.
10.        Submit weekly Expense reports on a timely basis.

Key Metrics:
1.        Installation and service work quality
2.        Average time of customer services
3.        Expense budget
4.        Teamwork with sales and other teams
5.        CAS
6.        Participation in PPI
.
Qualifications:
1.        BS degree or above in analytical chemistry, chemical engineering, or equivalent required.  
2.        2-3 years working knowledge of analytical instrument. Fluency with personal computers is also required.
3.        Preference will be given to those with 2-3 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation.
4.        Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment.  
5.        Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
6.        Effective oral and written communication skills with both English and Chinese (Mandarin).

Knowledge, Skills and Abilities necessary to perform essential functions
1. Knowledge
General Analytical Instrument/Spectroscopy product knowledge.
Successfully manages subjective decision-making.
College degree or equivalent service or business experience.
2. Skills
Clear, concise verbal communication.
Clear, concise written communication.
Logical thinking and diagnostic complex problems.
Effective time utilization.
Flexibility and creativity.
Effective interpersonal communicator.
Effective “listener”.
Customer focus.
3. Abilities
Positive image and mental outlook.
Goal oriented.
High level of integrity/credibility.
Willingness to accept constructive criticism/suggestions.
Open to positive change.
Willingness to travel.
Handles pressure/disappointment professionally.

G.        Physical/Environmental requirements.  
        Travel will be a mix of airline, rail or bus transportation. It will be necessary to lift and carry demonstration equipment and computers that can weigh up to 50 pounds

H.        Interaction with Other Employees (level of contact, purpose, and frequency)
1.        Elemental Analysis Support Manager - frequently
2.        China Customer Call Center – frequently
3.        Sales Managers – as needed.
4.        Elemental Analysis Factories – as needed

Job Title:   SID Application Chemist - China
Organization:  Thermo Fisher Scientific (China) Co., Ltd
Location:  PR China
Reports To:  Application and Training Manager
Product: LC/MS


Position Summary:  Provide pre and post sales application support for assigned product lines under SID commercial operations within the assigned territories in order to assist lead generation or influence customer preference in favor of Thermo, eventually become Thermo customers and/or loyal customers. Create sales or support tools for assigned product lines to highlight the competitive differentiator or support Thermo customers.

Job Description:
1.        Manage demo lab setting up and daily operation including overall planning, technical specification, plan and order equipment (with proper authorization), install and commissioning equipment. Develop a daily management process.
2.        Assist in lead generation by developing sales or marketing materials (sales presentation, application notes and technical information for customers); joining seminars or workshops and participating trade shows.
3.        Facilitate deal close by conducting customer demo, doing sample analysis and participating sales processes as required.
4.        Conduct application trainings to customers for assigned product line or technologies as required.
5.        Provide technical assistance or training for assigned products or technologies to sales or support channels (internal or external) to enable channel competence and competitiveness.
6.        Create sales and support tools such as competitive tools, positioning message or training materials for channel enabling.
7.        Participate industry and trade conferences to represent Thermo in assigned territories and collect market information to feedback to Thermo factories.
8.        Act as technical link with assigned product line marketing and application staff to ensure commercial industrial and marketing information is timely communicated to factories and factory technical information communicated to the channel.

Key Metrics:
1.        Sales order booking and relative growth for assigned product lines in assigned territories
2.        Improved win rate of assigned product line in assigned territories
3.        Market share of assigned product lines in assigned territories
4.        Customer preference index for assigned product lines in assigned territories
5.        Channel competence improvement rated by responsible managers
6.        Customer feedback and channel feedback

Qualifications:
1.        MS or above in analytical chemistry or subjects related to SID technologies.
2.        >3 years hands on lab experience with analytical instruments related to SID technologies.
3.        Effective oral and written communication skills with both English and Chinese (Mandarin).
4.        Demonstrated effective teamwork player.
5.        Self motivated and result oriented.
6.        Systematic problem solver.
7.        Sales or support experience.
8.        Effective customer interactive experience.
9.        Project management experience.
10.        Lab management experience

邮件发不进去了是怎么回事呢，

[ 本帖最后由 zhufangwei 于 2009-5-12 12:47 编辑 ]

asdfasdfasdfasd